FAQ
Frequently asked questions
Everything you need to know before placing your order.
Ordering
How do I place an order?
Head to our Order page and fill out the inquiry form with your desired items, flavors, quantities, and preferred pickup date. We will follow up to confirm availability and finalize your order.
How far in advance do I need to order?
We require at least 2 weeks notice for all custom orders. This ensures we can source the freshest ingredients and dedicate the time your order deserves.
Is there a minimum order?
Yes — we require a $45 minimum order total. For orders over $65, a 50% non-refundable deposit is required to secure your date. The deposit is collected via Square after Lo confirms your order by email. Your remaining balance is due at pickup. Cash and card are accepted at pickup; a 3% processing fee applies to card payments.
Do you accept late or last-minute orders?
No — we do not accept last-minute or late orders under any circumstances. All orders require at least two weeks notice prior to your pickup date. This policy exists to ensure every order receives the care and attention it deserves.
When are orders available for pickup?
Pickup is available Thursday through Saturday, 8am–11am, at our commissary — Wilkins Elks Lodge #577, 718 Brown Ave, Turtle Creek, PA 15145. We are closed Sundays and all major holidays. We have limited weekly slots to guarantee the quality of every order.
Can I place an order for a holiday?
Yes! Holiday orders are welcome. Please submit your inquiry prior to the holiday date and keep in mind our 2-week notice requirement. We do not offer pickup on the holiday itself.
Do you offer delivery?
At this time all orders are pickup only — we do not offer delivery or shipping. Pickup takes place at our commissary, Wilkins Elks Lodge #577, 718 Brown Ave, Turtle Creek, PA 15145.
What is your cancellation and refund policy?
All sales are final. If you need to cancel an order after a deposit has been paid, please understand that deposits are non-refundable as they secure your date and cover preparation costs. In the rare event that we need to cancel your order on our end, you will receive a full refund promptly. No exceptions will be made to this policy.
How do I know my order is confirmed?
After submitting your inquiry form, Lo will personally follow up with you via email to confirm availability, finalize details, and collect your deposit. Your order is not confirmed until you receive a direct confirmation email from us. Please allow 1–2 business days for a response. At this time, we do not communicate via text or voice call.
Can I customize my order?
Absolutely! We love making orders special. You can request specific flavors, quantities, and any special notes through the Order page. While we cannot guarantee every request, we will always do our best to accommodate. Reach out and let us know what you have in mind!
What if I can't make it during pickup hours?
Pickup is only available Thursday through Saturday, 8am–11am. If you are unable to make your scheduled pickup window, please reach out to us as soon as possible. We will do our best to work with you, but we cannot guarantee alternative arrangements. Please plan accordingly when placing your order.
Is there parking at the pickup location?
Yes! Wilkins Elks Lodge #577 at 718 Brown Ave, Turtle Creek, PA 15145 has parking available on site. It is easy to find and quick to get in and out.
Do you ship?
At this time we do not offer shipping. All orders are pickup only at our commissary, Wilkins Elks Lodge #577, 718 Brown Ave, Turtle Creek, PA 15145, Thursday through Saturday, 8am–11am.
Do you do wholesale or vendor markets?
We occasionally participate in local vendor markets and events! Follow us on Instagram (@bakedbylo.gf) and Facebook to stay up to date on where you can find us. For wholesale inquiries, please reach out through the Order page and we will be happy to chat.
Do you offer seasonal or limited flavors?
Yes! We love celebrating the seasons with special limited flavors throughout the year. Keep an eye on our Instagram and Facebook pages for announcements on seasonal offerings and limited drops.
Ingredients & allergens
Are all of your products gluten-free?
Yes — every single item we bake is strictly gluten-free. There are no exceptions.
Do you bake in a dedicated gluten-free kitchen?
At this time, we operate out of a shared commissary kitchen. While every product we make is strictly gluten-free, we do not currently utilize a dedicated gluten-free facility. If you have celiac disease or a severe gluten sensitivity, please keep this in mind when placing your order.
Can you accommodate other allergies (dairy, nuts, eggs, etc.)?
At this time we are unable to accommodate additional allergen requests beyond gluten-free. Please review our menu carefully and consult with your healthcare provider if you have concerns.
What ingredients do you use?
We use fresh, premium ingredients in every batch. Every ingredient is carefully sourced by Lo to ensure gluten-free status and the most natural ingredients possible. All products are made to order so you always receive the freshest baked goods possible.
Do you use any artificial dyes, flavors, or ingredients?
No. Baked by Lo GF is dedicated to using fresh, premium ingredients only.
What kind of sprinkles do you use?
We use all-natural sprinkles. No artificial dyes or flavors… ever!
Do you provide full ingredient information for your baked goods?
Yes we do. Our fully transparent and detailed ingredient listings are placed on each baked good and/or provided upon request. Please reach out if you have specific questions regarding ingredients.
How do you package your bakes?
We package our bakes to ensure maximum freshness while keeping the risk of cross contamination in mind. We use professional heat-sealed cellophane bags and sealed bakery boxes.
Are you a hobby/home baker?
No. Baked by Lo GF is a division of the Pittsburgh Smokehouse, LLC. We utilize a professional kitchen commissary. Since our kitchen is shared, we cannot guarantee that our bakes are free from cross-contamination. However, we take every precaution possible to significantly reduce the risk of cross-contamination. Please send us a message if you have any other questions. We are happy to help!
How should I store my baked goods, and how long will they last?
Storage varies by product! Cakes and cupcakes should be kept refrigerated until ready to eat — they'll stay fresh for 3–5 days in the fridge or up to 1 month in the freezer. Muffins should be kept in an airtight container at room temperature for up to 3 days, refrigerated for 5–7 days, or frozen for up to 1 month. Cookies are heat-sealed for freshness and can be stored at room temperature for 5–7 days, refrigerated for 2–3 weeks, or frozen for up to 3 months. Just thaw at room temperature before enjoying!
Are your products safe for people with celiac disease?
Our products are made with 100% gluten-free ingredients. However, because we operate in a shared commissary kitchen, we cannot guarantee that our bakes are completely free from cross-contamination. We take every precaution possible to reduce risk, but we encourage customers with celiac disease to make an informed decision. Please reach out with any questions — we are happy to help!
Do you offer nut-free or dairy-free options?
At this time, we are not able to accommodate additional allergen requests beyond gluten-free. Please review our full ingredient listings or reach out before ordering if you have specific allergen concerns.
Products
What flavors do you offer?
We offer a rotating selection of cookies, mini muffins, cakes, and mini cupcakes in a variety of flavors. Visit our Menu page for the full current lineup.
Are your cakes and cupcakes made to order?
Yes — everything we bake is made fresh to order. Nothing sits on a shelf. When you place an order, it is baked specifically for you with fresh, premium ingredients.
Can I request a custom flavor or design?
We love hearing from customers! Reach out through the Order page and include any special requests in the notes field. We will do our best to accommodate where possible.
Still have questions?
Send us a message through the order form and we will get back to you.